Tommy Turner Story
When two parents came to pick up their daughter from WinShape Camps for Girls, they didn’t anticipate the car trouble that would turn their weekend upside down. Because of a WinShape Retreat team member, the problem was quickly overshadowed by grace-based hospitality.
Summer Fridays at the Mt. Berry campus mean a few things: lots of cars, hundreds of parents eager to see their campers, and luggage galore. On one of those Fridays, a family made their way from Miami to Rome, Georgia to pick up their two daughters from WinShape Camps for Girls.
After the closing ceremony and many good-byes, the family loaded the car to head back home to Miami. But the car wouldn’t start. The parents weren’t fluent in English, either, making the communication with WinShape Camps staff even more complicated. Several team members tried to help the family jump off their car, but to no avail.
Tommy quickly determined that the car would need to be towed to the Ford dealership in Rome. He arranged for a towing company to come, staying in communication with them until the car had been picked up. In the meantime, Tommy worked to book the family a hotel room near the dealership so they could rest comfortably while they waited for a diagnosis of their car. He also worked with his team to get a 15-passenger van to the parking lot and transfer the girls’ luggage from their car.
But he didn’t stop there.
Tommy drove the family and their luggage to the dealership and stayed with them until they received a timeline on when the car would be fixed so the family could begin their trip home. At the end of the day, the family never had to make a single call or lift one finger to navigate their car troubles. The guest experience, even though outside of Retreat’s campus, was made truly remarkable.
Tommy probably didn’t wake up that Friday morning thinking he would spend the majority of his afternoon at a Ford dealership, but he took the opportunity and turned it into a second-mile experience for a WinShape Camps family. Because of his posture toward the situation, those campers weren’t the only ones who experienced transformational hospitality. That is what makes us WinShape.